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FREQUENTLY ASKED QUESTIONS
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What are the requirements for a tooth-supported guide?"To proceed, we require a CT scan of the arch of interest along with teeth separation. Please provide an intra-oral scan in .STL format or a stone model made from PVS material."
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What are the requirements for a tissue-supported guide?"Prepare the scan denture, ensuring it is made entirely of acrylic. Place 6 radiopaque markers on the lingual side and 6 on the buccal side of the denture. Scan the patient while wearing the denture, then scan the denture separately. Finally, submit an intra-oral scan in .STL format or provide a stone model/impressions made from PVS material."
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What are the requirements for a bone-supported guide?A CT scan of the patient is required.
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What are the SLAs (Service Level Agreements) for guide services?Treatment Planning: Within 24 hours. Guide Design: For teeth, tissue, and: one guides: Ready in 1-2 business days after treatment plan approval. For full-arch cases: Ready in 3-5 business days after approval. 3D Printing or Milling: Completed in 1-2 business days after the lab receives the case. For full-arch cases: May take 5-7 business days. Delivery: Typically 2-3 business days, depending on your location.
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How do I upload my digital file?Log in to your account and select "Manage" next to the case you wish to update. Navigate to the "Files" section and click "Upload Files." For faster processing, ensure that your files are compressed before uploading.
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How do I submit a new order?Log in to your account, navigate to "Orders," and click on "+Order." Enter the order details and click "Submit Work Request."
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