Question 1

What do we need to provide for a tooth-supported guide?

Accepted Answer

For a tooth-supported guide, we need a CT scan of the arch of interest with teeth separation. Additionally, we require an intra-oral scan in .STL format or a stone model made from PVS material.

Question 2

How do we prepare a tissue-supported guide?

Accepted Answer

To prepare a tissue-supported guide, we create a scan denture made entirely of acrylic. We place six radiopaque markers on both the lingual and buccal sides of the denture. We then perform a scan of the patient wearing the denture, followed by a separate scan of the denture itself. Finally, we submit an intra-oral scan in .STL format or provide a stone model or impressions made from PVS material.

Question 3

What are the requirements for a bone-supported guide?

Accepted Answer

A CT scan of the patient is required.

Question 4

What are our service level agreements (SLAs) for guide services?

Accepted Answer

Our SLAs for guide services are: Treatment Planning within 24 hours. Guide Design for teeth, tissue, and single guides in 1-2 business days post-approval. Full-arch cases in 3-5 business days post-approval. 3D Printing or Milling in 1-2 business days after the lab receives the case; full-arch cases may take 5-7 business days. Delivery typically takes 2-3 business days, depending on your location.

Question 5

How do we upload a digital file?

Accepted Answer

To upload a digital file, log in to your account and select "Manage" next to the case you want to update. Go to the "Files" section and click "Upload Files." For quicker processing, ensure your files are compressed before uploading.

Question 6

How do we submit a new order?

Accepted Answer

To submit a new order, log in to your account, go to "Orders," and click on "+Order." Fill in the order details and click "Submit Work Request."

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